Frequently Asked Questions 🤷🏻‍♂️

How long are shipping times?

Your products will ship within two days of your order, and then take up to three weeks to reach your doorstep. Each product at Street Pup Supply has an estimated delivery time that you can find in the product description. 

What's your return policy?

Instead of returning items, you can contact us for a full refund once approved. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture, we’ll approve it, and you will get your money back in no time! Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

Cancelations are only possible if you do not receive your package within the timeframe specified for each individual product. 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us! Send us a quick snapshot, we'll approve it, and give you that full refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

Yes, exchanges are possible. If for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one. The only thing to take note of is that we will only ship out the new item once the exchanged item is received.